1521 Upper Ottawa St. Unit #4
Hamilton, ON L8W 3J4

Mon: Closed
Tues - Thurs: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 1:00 PM

FAQ's

If you have an urgent medical issue at any time, please go to the nearest urgent care or emergency department. You can also contact 911 or Tele-Health if you need assistance. When our clinic is closed, for routine inquiries we will respond during regular business hours.

All office visits with the doctor are covered by OHIP, with a referral by a medical doctor or nurse practitioner.

There is ample free parking available and wheel chair accessibility.

i) Where do I go for blood work? We use any community lab for all our blood work. If you need Quantiferon Gold blood test done; it is offered at Lifelab at the Queenston Road location in Hamilton. www.lifelabs.com

ii) Will tests be covered by OHIP? Please be aware that OHIP may not cover all tests ordered. The Lab will let you know which tests are not covered beforehand and will only proceed with your permission. You have the right to refuse any test ordered.

iii) Other testing: Lifelabs / Dynacare also offers Urea Breath Test, ECG and Holter moniting.

iv) Booked Tests and Referrals: Some tests and consults will need to be booked. In these cases, the office will be notify you when an appointment date has been provided to us.

i) WAIT TIME in Clinic: We strive to see our patients in timely manner and have a mutually respectful environment. Please be considerate of the fact that people coming to our clinic are struggling with health issues. As a result, in some visits, they may bring up new concerns which require additional time with the health care team. This may or may not contribute to wait times.

ii) WAIT TIMES for First Consultation: We triage all our referrals. Wait times for new referral could be one week to 3 months.

You must provide 2 business days’ notice to cancel and or reschedule an appointment. Otherwise a No Show Fee will apply, prior to your next appointment.

Email is the quickest way of reaching us. We respond to all messages during regular business hours. Our email address is info.elmmedicine@protonmail.com.

For current patients only: All emails from the clinic will be sent to you using Medeo. You will need to log into your Medeo account to access these messages.

Please check our website under medical and consultation services. Additional information is provided during the first appointment.

We offer individual psychotherapy virtually. Couples counselling is not offered. Please see the referral form for more details.

Dr. Mukherji is a specialist in Integrative Medicine & also a Medical Psychotherapist. She has extensive training in psychotherapy with focus on Trauma and Chronic Pain. Please see the ‘About Us’ page for further information.

Please check out these helpful links to set up on Zoom. 

Zoom support

Search results – Zoom Support

Joining Zoom for the first time by computer

Joining a Zoom Call for the First Time; Fun and Easy Online Connection - YouTube

Joining Zoom by iPhone 

Zoom on Your Phone: Joining with Zoom iPhone App (2021) - YouTube

Please check out this helpful link for Medeo related support. 

https://qhrtechnologies.force.com/patient/s/

If you are interested in the Optifast program, please ask a doctor or nurse practitioner to refer you to our clinic. The referral form is on our website. We will provide consultation to determine is Optifast is an appropriate option for your weight management goals.